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Please note: since we ship directly from Europe, standard returns and exchanges are not available. Please carefully check sizing before ordering.
Why returns are not available:
- Items ship from our European warehouse, making reverse logistics complex
- International shipping makes returns economically unfeasible
- We recommend using size charts before ordering
- If you receive a defective item — contact us for a resolution
Manufacturing defects
If you receive a product with a manufacturing defect, contact our support team. We review each case individually and will offer a resolution.
What to do if you receive a defective item?
1
Contact us
Call or write to us with your order number and a description of the issue with photos.
2
Await resolution
We will review your request and propose solutions within 3 business days.
3
Resolution
Based on our review, we will offer compensation or another resolution.